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Curriculum Designed by Experts

The Copilot Agents: Leveraging Customized AI Assistants in Copilot and Teams Corporate Training offered by Multisoft Virtual Academy is designed to help professionals and organizations harness the full potential of Microsoft’s Copilot ecosystem. This course guides learners through the process of creating, customizing, and deploying AI-powered Copilot Agents within Microsoft Teams and Copilot. Participants will learn how to integrate these assistants into daily workflows, automate repetitive tasks, and provide employees with smarter tools to increase efficiency.
Through interactive sessions led by certified instructors, learners gain practical experience in designing, managing, and leveraging AI assistants to solve business challenges. By the end of this training, organizations will be equipped to boost collaboration, streamline operations, and drive innovation by embedding AI intelligence into their workplace ecosystem.
Copilot Agents: Leveraging Customized AI Assistants in Copilot and Teams training is a hands-on course that teaches professionals to design, build, and deploy intelligent AI assistants within Microsoft 365 using Copilot Studio. Participants learn to create task-specific agents, integrate with Teams, automate workflows, and connect data sources—enhancing productivity and collaboration across business functions through AI-driven customization and enterprise-grade automation.
- What is Microsoft Copilot?
- Understanding Copilot Agents and their Role in Microsoft 365
- Use Cases for AI Assistants in Teams and Microsoft Apps
- Overview of Copilot Studio and its Capabilities

- Core AI Capabilities of Microsoft Copilot
- Data Security, Governance, and Compliance
- Microsoft Graph and Its Role
- Integration with Azure OpenAI and LLMs

- Introduction to Copilot Studio (formerly Power Virtual Agents)
- Navigating the Interface and Bot Setup
- Understanding Topics, Triggers, and Intents
- Introduction to Prebuilt Copilot Skills

- Creating New Copilot Agents in Studio
- Defining User Scenarios and Workflows
- Prompt Engineering for Better Responses
- Context Handling and Session Management

- Publishing and Deploying Copilot Agents in Teams
- Enabling Conversations within Channels and Chats
- Permissions, Roles, and Identity Handling
- Integrating with Adaptive Cards and Teams Apps

- Using Power Automate for Workflow Triggers
- Connecting to SharePoint, Excel, and Dataverse
- Calling APIs and External Services from Copilot Agents
- Secure Data Access through Microsoft Graph

- Debugging and Testing Agents
- Conversation History and Transcript Analysis
- Analyzing KPIs and User Feedback
- Optimizing Agent Performance

- Extending Capabilities with Code (using Azure Functions or Bot Framework)
- Managing Custom Code Components
- Integration with Azure OpenAI for Custom LLM Scenarios
- Building Industry-Specific Use Cases (e.g., HR, Finance, Support)

- Managing Access Control and Policies
- Data Retention and Security in Copilot Agents
- Responsible AI Practices in Microsoft 365
- Admin Center Controls for Copilot Agents

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Customized trainings to understand specific project requirements
Check performance progress and identify areas for development
Free Copilot Agents: Leveraging Customized AI Assistants in Copilot and Teams Corporate Training Assessment
Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.
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Copilot Agents: Leveraging Customized AI Assistants in Copilot and Teams Corporate Training Certification
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