Generative AI for Customer Service with Microsoft 365 Copilot Professional Training

In today’s fast-paced digital world, customer service must be proactive, personalized, and efficient. The Generative AI for Customer Service with Microsoft 365 Copilot – Professional Training by Multisoft Virtual Academy is designed to empower professionals with the knowledge and tools needed to revolutionize customer support using AI. This hands-on training focuses on how to effectively utilize Microsoft 365 Copilot to streamline responses, automate workflows, and deliver real-time customer insights. Participants will explore the fundamentals of Generative AI, understand the architecture and capabilities of Microsoft 365 Copilot, and master prompt engineering for customer engagement. From using Copilot in Outlook to draft personalized replies to leveraging Excel for customer data analysis, learners gain practical exposure to AI-driven productivity tools. The course also includes real-world scenarios and capstone projects to reinforce implementation strategies.

Ideal for customer service managers, business analysts, support teams, and IT professionals, this training also emphasizes responsible AI usage, data security, and ethical considerations. By the end of the program, participants will be equipped to transform traditional customer service models with intelligent automation and prepare their organizations for the future of AI-enabled customer experience.