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Generative AI for Customer Service with Microsoft 365 Copilot Professional Corporate Training

Empower your workforce with Generative AI for Customer Service with Microsoft 365 Copilot Professional Corporate Training from Multisoft Virtual Academy. Designed for enterprises, this program helps teams enhance customer engagement, streamline service delivery, and boost productivity using AI-driven tools. Through h

Trusted by enterprises across the globe

Designed for all your training needs

On-Demand Team Training

Flexible On-Demand Group Learning

Flexible, corporate learning for groups, accessible anytime, anywhere.

On-Demand Team Training

Instructor-Led Live, Online Training

Real-time, interactive classes taught by SME via web conferencing.

On-Demand Team Training

Independent Self-Paced Learning

Individual learning at your own speed, with access to digital materials.

On-Demand Team Training

Customized On-Site Training

Customized, face-to-face training sessions delivered at your location.

Generative AI for Customer Service with Microsoft 365 Copilot Professional Corporate Training

Curriculum Designed by Experts

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At Multisoft Virtual Academy, we bring you a specialized Generative AI for Customer Service with Microsoft 365 Copilot Professional Corporate Training program tailored for organizations aiming to revolutionize customer service. This training equips professionals with practical insights into leveraging AI tools to automate repetitive tasks, generate smart responses, and deliver personalized customer experiences. With expert-led sessions, real-time use cases, and collaborative learning, participants master the art of combining AI capabilities with Microsoft 365 Copilot to optimize service operations, reduce workloads, and enhance customer satisfaction. Ideal for businesses seeking innovation, efficiency, and competitive advantage in their customer service practices.

Generative AI for Customer Service with Microsoft 365 Copilot Professional Training is a specialized program designed to help professionals leverage AI-powered tools within Microsoft 365 to enhance customer support operations. It teaches participants how to use Copilot in Outlook, Teams, Word, and Excel to automate responses, generate insights, and personalize interactions. The course covers prompt engineering, real-world applications, and ethical AI practices, empowering customer service teams to deliver faster, smarter, and more consistent support experiences using Microsoft’s advanced generative AI.

  • What is Generative AI?
  • Evolution of AI in customer support
  • Benefits and challenges of using AI for customer service
  • Overview of Microsoft 365 Copilot and its capabilities
  • Understanding Microsoft Copilot architecture
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  • Components of Microsoft 365 Copilot (Word, Excel, Outlook, Teams, PowerPoint)
  • Integration of Copilot in daily business workflows
  • Security, compliance, and responsible AI principles
  • Licensing and access requirements for Copilot
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  • Using Copilot in Outlook for faster customer responses
  • Automating common inquiries using Word templates
  • Leveraging Excel Copilot for data-driven customer insights
  • Creating personalized PowerPoint presentations for clients
  • Streamlining team collaboration and updates using Teams Copilot
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  • Basics of writing effective prompts for customer service tasks
  • Creating intelligent auto-responses and summaries
  • Real-time suggestions and guided replies in Teams and Outlook
  • Prompt customization for brand tone and voice
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  • Case Study 1: Reducing average response time using Copilot
  • Case Study 2: Enhancing escalation workflow with AI triggers
  • Case Study 3: Automating ticket summaries and reporting
  • Case Study 4: Real-time feedback analysis and AI-driven decision-making
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  • Identifying the right use cases for AI automation
  • Best practices for implementation and training support teams
  • Change management and user adoption strategies
  • KPIs to measure AI impact on service performance
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  • Understanding bias, transparency, and accountability in AI
  • Microsoft’s Responsible AI framework
  • Data privacy and user consent in customer service scenarios
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Multisoft Corporate Training Features

Outcome centric learning solutions to meet changing skill-demand of your organization
Tailored Corporate Trainings

Wide variety of trainings to suit business skill demands

Comprehensive Learning Solution

360° learning solution with lifetime access to e-learning materials

Customize Your Training Program

Choose topics, schedule and even a subject matter expert

Global Subject Matter Experts

Skilled professionals with relevant industry experience

Project Based Training

Customized trainings to understand specific project requirements

Insightful Assessment

Check performance progress and identify areas for development

Free Generative AI for Customer Service with Microsoft 365 Copilot Professional Corporate Training Assessment

Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.

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Generative AI for Customer Service with Microsoft 365 Copilot Professional Corporate Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.
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Frequently Asked Questions

Corporate training refers to a system of professional development activities provided to educate employees. The primary goal of corporate training is to enhance the skills, knowledge, and effectiveness of individuals and teams to boost overall business performance and efficiency.

Available programs include leadership training, technical skills development, soft skills enhancement, compliance, diversity and inclusion workshops, and role-specific certifications. These programs are tailored to industry needs and can address areas such as project management, communication, data analysis, and IT tools for professional and organizational growth.

Our training sessions can be delivered in various formats including online, in-person, and hybrid models. We utilize the latest technology to provide interactive webinars, virtual classrooms, and on-demand courses, as well as traditional face-to-face workshops.

Training customization begins with assessing business objectives, skill gaps, and workforce requirements. Programs are then designed to address these needs, integrating industry-specific content, hands-on learning, and relevant case studies. Customization ensures that training aligns with company goals and delivers measurable outcomes.

Sessions are led by experienced professionals, certified trainers, and subject matter experts with in-depth industry knowledge. Trainers use interactive methods, real-world examples, and hands-on activities to deliver engaging and impactful learning experiences tailored to participant needs.

We cater to industries like IT, healthcare, manufacturing, retail, finance, hospitality, and education. Our programs are tailored to meet the unique needs of these sectors, ensuring relevance and effectiveness for diverse organizational goals and workforce requirements.

Yes, participants receive certificates upon successfully completing our training programs. These certificates serve as recognition of the skills and knowledge gained during the training.

Registration can be completed online through our website. You can also contact our customer service team for assistance with registration and to discuss any specific training requirements or scheduling preferences. To contact Multisoft Systems you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number+91 8130666206

We offer both group and individual training sessions. Individual training can be tailored specifically to a person’s role within the company, focusing on their particular development needs.

We understand that business needs can change, so we offer flexible scheduling options. If you need to reschedule a training session, we will work with you to find a new date that suits your team’s availability without additional rescheduling fees.

For any specific inquiries or detailed information about our training programs, you can contact our dedicated customer service team or training coordinators via phone (+91 8130666206), email (enquiry@multisoftvirtualacademy.com), or through our website’s contact form.

Corporate training improves employee productivity, fosters innovation, enhances job satisfaction, and ensures alignment with the company’s strategic objectives. It also helps organizations stay competitive in a rapidly changing business environment.

Absolutely. We provide remote training options that allow employees from different locations to join sessions simultaneously, promoting a unified learning experience.

Yes, many of our training programs focus on teamwork, communication, and collaboration, enhancing employees’ ability to work together effectively.

We prioritize flexibility to meet your needs, so there is no minimum team size required to start corporate training at Multisoft Systems. Whether you have a single participant or a large team, we offer tailored training solutions with all program inclusions to ensure a comprehensive learning experience.

Live virtual classrooms at Multisoft Systems are real-time, instructor-led online sessions designed to provide an interactive and engaging learning experience. Participants can interact with instructors and peers, just like in a physical classroom.

Blended learning at Multisoft Systems combines online and instructor-led training to deliver a personalized, flexible, and engaging education experience. Using tools like videos, apps, and hands-on projects, learners can study at their own pace, anytime and anywhere. This hybrid model enhances understanding, skill retention, and satisfaction, making it ideal for professionals seeking a stress-free learning approach.

Training session durations vary depending on the topic and depth. Programs can range from one-day workshops to multi-week courses. Specific timelines are customized to meet organizational schedules and learning objectives while ensuring thorough knowledge transfer.

Effectiveness is measured using pre- and post-training assessments, participant feedback, performance evaluations, and business impact analysis. These methods help track knowledge retention, skill improvement, and the practical application of training outcomes.
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