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Curriculum Designed by Experts
The SM255 Change Request Management with SAP Solution Manager Corporate Training is designed for IT professionals and SAP consultants seeking to streamline change processes across SAP landscapes. This course covers configuration, workflow automation, and best practices for managing change requests effectively. Gain in-depth understanding of SAP Solution Manager functionalities, enhance system stability, and align IT operations with business goals through practical, expert-led sessions tailored for corporate environments.
- Overview of SAP Solution Manager
- Purpose and benefits of Change Request Management (ChaRM)
- ChaRM architecture and integration with SAP landscape
- Technical prerequisites
- Initial configuration steps
- Connecting ChaRM with SAP Solution Manager
- Setting up transport routes
- Business Partners in ChaRM
- Organizational data setup
- Roles and responsibilities in ChaRM
- Maintaining master data consistency
- Defining system landscapes
- Logical components and solution documentation
- Landscape setup for ChaRM
- Assigning systems to solution landscapes
- Standard ChaRM process overview
- Request for Change (RfC)
- Change Documents (Normal Change, Urgent Change, General Change, etc.)
- Approval and release workflows
- Transport management and sequencing
- Monitoring ChaRM processes
- Tracking requests and transport progress
- Dashboards and reporting tools
- KPIs for Change Management
- Purpose of retrofit in dual landscapes
- Configuration of retrofit
- Handling retrofit conflicts
- Best practices for parallel development systems
- Adapting ChaRM workflows
- Customizing approval steps
- Adding fields and enhancing UI
- Integration with other ITSM processes (incident, problem, service requests)
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SM255 Change Request Management with SAP Solution Manager Corporate Training Certification
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