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BMC FootPrints Service Core Administration Corporate Training
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Curriculum Designed by Experts
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The BMC FootPrints Service Core Administration Training at Multisoft Virtual Academy is a comprehensive program designed to provide in-depth knowledge and practical skills for IT professionals. Participants will learn to configure, manage, and optimize BMC FootPrints for effective IT service management. The course covers ticketing systems, service requests, workflow management, reporting, and system administration. With live sessions, real-world projects, and expert guidance, learners will gain the confidence to handle enterprise IT environments efficiently and achieve certification readiness.
BMC FootPrints Service Core – Administration Training is a specialized program designed for IT professionals and administrators to master the configuration, management, and optimization of BMC FootPrints. The training covers workspace creation, user and role management, workflow automation, email integration, reporting, and troubleshooting. With hands-on labs and real-world scenarios, participants gain practical expertise to streamline IT service operations, improve efficiency, and ensure effective service desk management in enterprise environments.
- Business Value
- How FootPrints Service Core Provides Value
- What's New
- Key Concepts
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- System Requirements
- Language Information
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- System Configuration
- Authentication
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- Getting Started
- Licenses
- Managing Licenses
- Authentication
- Configuring Work Schedules
- Editing Work Schedules
- Deleting Work Schedules
- Configuring Chat
- Changing the Location of the File Attachments Directory
- Configuring Miscellaneous System Settings
- Troubleshooting and Help
- Record Lock
- Browsing Audit Trail Logs
- Using Phone Home
- Help for BMC FootPrints Service Core Online Documentation
- Searching BMC FootPrints Service Core Help
- Support Information
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- Business Process Templates
- Containers
- Items
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- Dependent Field Groups
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- Customizing the Agent Mobile Form
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- Creating Address Books
- Configuring a Dynamic SQL Address Book
- Configuring an Address Book for LDAP
- Configuring an Address Book for Microsoft CRM
- Configuring an Address Book for Salesforce.com
- Creating Address Book Data Files
- Configuring a Contact Item
- Configuring Master Contact Records
- Editing Address Books
- Deleting Address Books
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- Leverage Relationships in both LinkControls and Business Rules
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- Configuring Workspaces
- Viewing Workspaces
- Creating Workspaces
- Copying Workspaces
- Editing Workspaces
- Deleting Workspaces
- Configuring Time Tracking for a Workspace
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- Learn the theory behind the Business Rules
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- Guides you on how a ticket should flow throughout its lifetime
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- New issues with Globals and how to configure them
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- Master Item (Quick Ticket) Templates
- Localizing fields
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- Explain Email Management and Roles
- Roles
- Organizing Users into Teams
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- Planning Your Survey
- Creating Survey Items
- Creating Survey Questions
- Adding Questions and Instructions to Survey Forms
- Defining Survey Email Templates
- Testing Your Survey
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- Configuring Knowledge Bases
- Linking Tickets or CIs to Solutions
- Linking to External Knowledge Bases
- Editing Knowledge Bases
- Deleting Knowledge Bases
- Enabling Auto-Filtering
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- Key Concepts
- Editing Service Portfolios
- Deleting Service Portfolios
- Configuring Contracts
- Creating Contracts
- Editing Contract Items
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- Creating Service Level Targets
- Editing Service Level Targets
- Deleting Service Level Targets
- Defining Rules for Service Level Management (SLM)
- Configuring SLM in a Service Portfolio
- Configuring SLM in a Workspace
- Lifecycle Status Definitions
- Configuring Lifecycle Reporting
- Configuring Work Targets
- Creating Work Targets
- Editing Work Target Items
- Deleting Work Target Items
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- Creating Category Trees
- Editing Service Category Trees
- Deleting Service Category Trees
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- Scheduling Auto-Run Reports
- Sending Mass Email
- Editing Tasks
- Deleting Tasks
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- Configuring Reports
- Types of Reports
- Customizing Activity Reports
- Creating Average Age by Assignee Reports
- Creating Cross-Item Reports
- Creating Lifecycle Comparison Reports
- Customizing Resolution Rate Reports
- Customizing Service Portfolio Reports
- Creating Status Comparison Reports
- Creating Time Tracking Reports
- Configuring Reports
- Creating Watchlist Reports
- Editing Reports
- Copying Reports
- Deleting Reports
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- Configuring BMC Client Management
- Configuring BMC FootPrints Sync
- Configuring with Microsoft Office 365
- Configuring Web Services
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- Discover FootPrints Service Core Interface
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Outcome centric learning solutions to meet changing skill-demand of your organization
Wide variety of trainings to suit business skill demands
360° learning solution with lifetime access to e-learning materials
Choose topics, schedule and even a subject matter expert
Skilled professionals with relevant industry experience
Customized trainings to understand specific project requirements
Check performance progress and identify areas for development
Free BMC FootPrints Service Core Administration Corporate Training Assessment
Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.
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BMC FootPrints Service Core Administration Corporate Training Certification
Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.
Multisoft Virtual Academy's training certificate comes with lifetime validity.
Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.
All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.
Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.
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Frequently Asked Questions
Corporate training refers to a system of professional development activities provided to educate employees. The primary goal of corporate training is to enhance the skills, knowledge, and effectiveness of individuals and teams to boost overall business performance and efficiency.
Available programs include leadership training, technical skills development, soft skills enhancement, compliance, diversity and inclusion workshops, and role-specific certifications. These programs are tailored to industry needs and can address areas such as project management, communication, data analysis, and IT tools for professional and organizational growth.
Our training sessions can be delivered in various formats including online, in-person, and hybrid models. We utilize the latest technology to provide interactive webinars, virtual classrooms, and on-demand courses, as well as traditional face-to-face workshops.
Training customization begins with assessing business objectives, skill gaps, and workforce requirements. Programs are then designed to address these needs, integrating industry-specific content, hands-on learning, and relevant case studies. Customization ensures that training aligns with company goals and delivers measurable outcomes.
Sessions are led by experienced professionals, certified trainers, and subject matter experts with in-depth industry knowledge. Trainers use interactive methods, real-world examples, and hands-on activities to deliver engaging and impactful learning experiences tailored to participant needs.
We cater to industries like IT, healthcare, manufacturing, retail, finance, hospitality, and education. Our programs are tailored to meet the unique needs of these sectors, ensuring relevance and effectiveness for diverse organizational goals and workforce requirements.
Yes, participants receive certificates upon successfully completing our training programs. These certificates serve as recognition of the skills and knowledge gained during the training.
Registration can be completed online through our website. You can also contact our customer service team for assistance with registration and to discuss any specific training requirements or scheduling preferences. To contact Multisoft Systems you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number+91 8130666206
We offer both group and individual training sessions. Individual training can be tailored specifically to a person’s role within the company, focusing on their particular development needs.
We understand that business needs can change, so we offer flexible scheduling options. If you need to reschedule a training session, we will work with you to find a new date that suits your team’s availability without additional rescheduling fees.
For any specific inquiries or detailed information about our training programs, you can contact our dedicated customer service team or training coordinators via phone (+91 8130666206), email (enquiry@multisoftvirtualacademy.com), or through our website’s contact form.
Corporate training improves employee productivity, fosters innovation, enhances job satisfaction, and ensures alignment with the company’s strategic objectives. It also helps organizations stay competitive in a rapidly changing business environment.
Absolutely. We provide remote training options that allow employees from different locations to join sessions simultaneously, promoting a unified learning experience.
Yes, many of our training programs focus on teamwork, communication, and collaboration, enhancing employees’ ability to work together effectively.
We prioritize flexibility to meet your needs, so there is no minimum team size required to start corporate training at Multisoft Systems. Whether you have a single participant or a large team, we offer tailored training solutions with all program inclusions to ensure a comprehensive learning experience.
Live virtual classrooms at Multisoft Systems are real-time, instructor-led online sessions designed to provide an interactive and engaging learning experience. Participants can interact with instructors and peers, just like in a physical classroom.
Blended learning at Multisoft Systems combines online and instructor-led training to deliver a personalized, flexible, and engaging education experience. Using tools like videos, apps, and hands-on projects, learners can study at their own pace, anytime and anywhere. This hybrid model enhances understanding, skill retention, and satisfaction, making it ideal for professionals seeking a stress-free learning approach.
Training session durations vary depending on the topic and depth. Programs can range from one-day workshops to multi-week courses. Specific timelines are customized to meet organizational schedules and learning objectives while ensuring thorough knowledge transfer.
Effectiveness is measured using pre- and post-training assessments, participant feedback, performance evaluations, and business impact analysis. These methods help track knowledge retention, skill improvement, and the practical application of training outcomes.
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