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BMC FootPrints Service Core Administration Training

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Enhance your IT service management expertise with BMC FootPrints Service Core Administration Training by Multisoft Virtual Academy. Learn to configure, customize, and administer BMC environments with practical skills in workflow automation, system optimization, and reporting. Empower your career with in-demand administrative knowledge for seamless IT operations and service excellence.

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Instructor-led Training Live Online Classes

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	27 Sep 2025	24	06:00 PM - 09:00 PM	Sat, Sun
	28 Sep 2025	24	06:00 PM - 09:00 PM	Sat, Sun

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Instructor-led Training Live Online Classes

	27 Sep 2025	24	06:00 PM - 09:00 PM	Sat, Sun
	28 Sep 2025	24	06:00 PM - 09:00 PM	Sat, Sun

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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Course Highlights

Duration: 24 Hrs.
Subject Matter Expert
After Training Support
Lifetime E-Learning Access
Recorded Sessions
Free Online Assessments

One to One Training

BMC FootPrints Service Core Administration Training Online Course Syllabus

Curriculum Designed by Experts

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BMC FootPrints Service Core – Administration Training by Multisoft Virtual Academy is designed to equip professionals with the skills required to manage, configure, and optimize BMC FootPrints environments effectively. This comprehensive training program focuses on helping IT administrators, service desk professionals, and system managers gain in-depth expertise in configuring workflows, managing user accounts, customizing forms, and automating processes within the FootPrints platform. The course provides step-by-step guidance on implementing administrative tasks such as creating business rules, setting up email notifications, managing workspaces, and generating detailed reports for performance tracking. With real-world scenarios and hands-on practice, participants learn to streamline service delivery, improve incident and problem management, and ensure compliance with organizational IT service management standards.

By the end of this training, learners will have the confidence to optimize FootPrints environments to meet enterprise requirements, reduce manual workloads through automation, and enhance overall IT support efficiency. Whether you are new to BMC FootPrints or looking to strengthen your administration skills, this course offers practical knowledge to help you maximize the value of your ITSM investments and boost career opportunities in IT service administration

BMC FootPrints Service Core – Administration Training is a specialized program designed for IT professionals and administrators to master the configuration, management, and optimization of BMC FootPrints. The training covers workspace creation, user and role management, workflow automation, email integration, reporting, and troubleshooting. With hands-on labs and real-world scenarios, participants gain practical expertise to streamline IT service operations, improve efficiency, and ensure effective service desk management in enterprise environments.

Business Value
How FootPrints Service Core Provides Value
What's New
Key Concepts

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System Requirements
Language Information

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System Configuration
Authentication

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Getting Started
Licenses
Managing Licenses
Authentication
Configuring Work Schedules
Editing Work Schedules
Deleting Work Schedules
Configuring Chat
Changing the Location of the File Attachments Directory
Configuring Miscellaneous System Settings
Troubleshooting and Help
Record Lock
Browsing Audit Trail Logs
Using Phone Home
Help for BMC FootPrints Service Core Online Documentation
Searching BMC FootPrints Service Core Help
Support Information

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Business Process Templates
Containers
Items

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Dependent Field Groups

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Customizing the Agent Mobile Form

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Creating Address Books
Configuring a Dynamic SQL Address Book
Configuring an Address Book for LDAP
Configuring an Address Book for Microsoft CRM
Configuring an Address Book for Salesforce.com
Creating Address Book Data Files
Configuring a Contact Item
Configuring Master Contact Records
Editing Address Books
Deleting Address Books

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Leverage Relationships in both LinkControls and Business Rules

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Configuring Workspaces
Viewing Workspaces
Creating Workspaces
Copying Workspaces
Editing Workspaces
Deleting Workspaces
Configuring Time Tracking for a Workspace

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Learn the theory behind the Business Rules

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Guides you on how a ticket should flow throughout its lifetime

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New issues with Globals and how to configure them

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Master Item (Quick Ticket) Templates
Localizing fields

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Explain Email Management and Roles
Roles
Organizing Users into Teams

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Planning Your Survey
Creating Survey Items
Creating Survey Questions
Adding Questions and Instructions to Survey Forms
Defining Survey Email Templates
Testing Your Survey

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Configuring Knowledge Bases
Linking Tickets or CIs to Solutions
Linking to External Knowledge Bases
Editing Knowledge Bases
Deleting Knowledge Bases
Enabling Auto-Filtering

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Key Concepts
Editing Service Portfolios
Deleting Service Portfolios
Configuring Contracts
Creating Contracts
Editing Contract Items

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Creating Service Level Targets
Editing Service Level Targets
Deleting Service Level Targets
Defining Rules for Service Level Management (SLM)
Configuring SLM in a Service Portfolio
Configuring SLM in a Workspace
Lifecycle Status Definitions
Configuring Lifecycle Reporting
Configuring Work Targets
Creating Work Targets
Editing Work Target Items
Deleting Work Target Items

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Creating Category Trees
Editing Service Category Trees
Deleting Service Category Trees

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Scheduling Auto-Run Reports
Sending Mass Email
Editing Tasks
Deleting Tasks

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Configuring Reports
Types of Reports
Customizing Activity Reports
Creating Average Age by Assignee Reports
Creating Cross-Item Reports
Creating Lifecycle Comparison Reports
Customizing Resolution Rate Reports
Customizing Service Portfolio Reports
Creating Status Comparison Reports
Creating Time Tracking Reports
Configuring Reports
Creating Watchlist Reports
Editing Reports
Copying Reports
Deleting Reports

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Configuring BMC Client Management
Configuring BMC FootPrints Sync
Configuring with Microsoft Office 365
Configuring Web Services

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Discover FootPrints Service Core Interface

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BMC FootPrints Service Core Administration Training Online Description

Understand the architecture, features, and capabilities of BMC FootPrints Service Core.
Configure and manage workspaces, roles, and permissions for effective administration.
Implement workflow automation to streamline IT service desk operations.
Set up email integration and notifications for efficient communication.
Design and customize forms, fields, and layouts to meet business requirements.
Generate, customize, and analyze reports and dashboards for actionable insights.
Apply best practices for system maintenance, troubleshooting, and optimization.
Gain hands-on experience through real-world scenarios and lab exercises.
Align IT service management with organizational objectives to improve efficiency.

IT Administrators
System Administrators
Service Desk Managers
IT Support Engineers
Helpdesk Professionals
Application Support Specialists
Technical Consultants
IT Service Management (ITSM) Professionals
Project Managers involved in IT service delivery

Basic understanding of IT Service Management (ITSM) concepts.
Familiarity with service desk or helpdesk operations.
Knowledge of Windows operating system and networking fundamentals.

BMC FootPrints Service Core Administration Training Online Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

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BMC FootPrints Service Core Administration Online Corporate Training Certification

Interactive Virtual Training

Global Subject Matter Experts
Step-by –Step Learning Approach
Instant Doubt Clearing

Lifetime Access

Lifetime E-learning Access
Recorded Training Session Videos
Free Access to Practice Tests

24x7 Assistance

Help Desk Support
Doubt Resolution in Real-time
After Training Support

Hands on Experience

Project Based Learning
Learning based on real-life examples
Assignments and Practice Tests

Globally Recognized Certificate

Multisoft Training Certificate
Globally Recognized and Accepted
Lifetime Validity

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BMC FootPrints Service Core Administration Training Online FAQ's

The program combines theoretical knowledge with hands-on labs and real-world scenarios to ensure practical learning.

It enhances your ability to manage IT services efficiently, boosts career prospects in IT administration, and adds value to enterprise IT operations.

Yes, participants receive a certification from Multisoft Sy Virtual Academy stems upon successful completion of the training.

You will learn to configure workspaces, create business rules, automate workflows, manage accounts, customize forms, and generate performance reports for service optimization.

To contact Multisoft Virtual Academy you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number +91 8130666206

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BMC FootPrints Service Core Administration Training

Select It	Start Date	No. of Hrs	Time (IST)	Day	Price
	27 Sep 2025	24	06:00 PM - 09:00 PM	Sat, Sun	$ 690
	28 Sep 2025	24	06:00 PM - 09:00 PM	Sat, Sun	$ 690

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BMC FootPrints Service Core Administration Training

Ready to Up-Skill yourself !

Instructor-led Training Live Online Classes

Suitable batches for you

$ 690

Talk to our training advisor

Instructor-led Training Live Online Classes

Online Classroom Training

$ 690

Self-Paced Learning

$ 690

Corporate Training

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Course Highlights

Curriculum Designed by Experts

BMC FootPrints Service Core Administration Training Online Course Overview

Module 1: FootPrints Service Core Overview

Module 2: Planning for Installation

Module 3: Installation

Module 4: System Configuration

Module 5: Administration Basics

Module 6: Fields

Module 7: Forms

Module 8: Address Books

• Deleting Address Books Module 9: Relationships

Module 10: Workspaces

Module 11: Business Rules

Module 12: Configuring Workflow Processes

Module 13: Global Issues

Module 14: Quick Templates

Module 15: Email and User Management

Module 16: Surveys

Module 17: Knowledge Base

Module 18: Service Portfolios

Module 19: Configuring Service Level Targets

Module 20: Configuring Service Categories for Service Catalog

Module 21: Scheduling Tasks

Module 22: Service Analytics

Module 23: Integration

Module 24: User Interface

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BMC FootPrints Service Core Administration Training Online Certification

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BMC FootPrints Service Core Administration Online Corporate Training Certification

Interactive Virtual Training

Lifetime Access

24x7 Assistance

Hands on Experience

Globally Recognized Certificate

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BMC FootPrints Service Core Administration Training Online FAQ's

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2. What career benefits does this training offer?

3. Is certification provided after completion?

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5. How to contact Multisoft Virtual Academy for further details?

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BMC FootPrints Service Core Administration