Salesforce Vlocity, now known as Salesforce Industries, is a suite of cloud-based, industry-specific applications built on the Salesforce platform. It is designed to provide deep industry-specific functionalities and workflows for sectors such as telecommunications, insurance, health, utilities, and the public sector. Leveraging the power of Salesforce's robust Customer Relationship Management (CRM) capabilities, Salesforce Industries tailors solutions for unique industry challenges, enabling businesses to deliver seamless customer experiences.
It covers key industry processes, enabling faster time to value, improved operational efficiencies, and enhanced customer engagement. In essence, Salesforce Industries is a powerful tool that brings industry-specific cloud and mobile software to customer-centric businesses. One such premier institution offering comprehensive training in this arena is the Multisoft Virtual Academy.
1. Understanding the Ease of Learning Salesforce Vlocity
Salesforce Vlocity, known as Salesforce Industries, is an industry cloud solution that brings the power of Salesforce to specific industry sectors. As more companies leverage the robust functionality of Salesforce and its industry-specific capabilities, the demand for professionals with Salesforce Vlocity training is on the rise. However, what makes Salesforce Vlocity particularly attractive is its ease of learning. Here's a closer look at why Salesforce Vlocity is relatively straightforward to learn:
2. Built on Salesforce Platform
The fact that Salesforce Vlocity is built on the Salesforce Sales Cloud Training platform, a widely accepted and used platform across the globe, makes the learning curve less steep for those already familiar with Salesforce. The core architecture, data modeling, security model, and user interface of Vlocity are consistent with those of Salesforce, which makes it easier for Salesforce professionals to pick up Vlocity.
3. Pre-Built Industry Solutions
Salesforce Vlocity provides pre-built, configurable solutions specifically tailored to different industries. This approach simplifies learning, as professionals can focus on understanding the pre-configured processes and workflows rather than building them from scratch. The pre-built solutions align with industry best practices, making it easier for professionals to grasp the intended application and functionality.
4. Extensive Documentation and Learning Resources
Salesforce provides a wealth of resources for learning Vlocity. The extensive documentation, tutorials, and online forums provide comprehensive, easy-to-understand material covering every aspect of Vlocity. Trailhead, Salesforce's free online learning platform, also provides modules for Salesforce Industries, offering interactive, hands-on challenges that make learning fun and engaging.
5. User-Friendly Interface
Like Salesforce, Vlocity offers a user-friendly, intuitive interface. It employs a visually driven configuration that reduces the reliance on coding. This means that even those without an extensive programming background can learn to configure and use Vlocity effectively.
Salesforce Vlocity (now known as Salesforce Industries) provides cloud-based software solutions with industry-specific functionalities. It can transform customer experiences, streamline operations, and enhance collaborations across various sectors. Here are a few ways Salesforce Vlocity is being used in the real world:
1. Telecommunications: In this industry, Vlocity manages and enhances customer experiences across multiple channels. It accelerates order-to-cash processes, manages service configurations, and handles customer service interactions. For instance, Vlocity can help streamline the process of setting up a new phone or internet service for customers, coordinating between sales, technical, and billing teams.
2. Insurance: Vlocity's insurance platform enables insurance companies to modernize their operations, accelerating quote-to-bind processes and policy administration. Insurance agents can quickly generate quotes, manage policies, and handle claims using Vlocity's unified platform. It also helps improve customer experience by providing personalized services and real-time customer engagement.
3. Healthcare: Salesforce Vlocity helps healthcare organizations deliver personalized, patient-centric experiences. It manages patient relationships and journeys, streamlines care coordination, and enhances health plan sales and service. For example, it might help coordinate a patient's treatment plan across multiple providers, ensuring everyone is on the same page regarding the patient's health status and care strategy.
4. Public Sector: Salesforce Vlocity assists public sector entities in enhancing their citizen engagement. It provides solutions for case management, benefits administration, licensing, and permit compliance. For instance, it can help a city manage the application and renewal process for business licenses, making the process more efficient for both the city and the businesses.
5. Utilities: Vlocity offers utilities companies a comprehensive tool for customer engagement and business operations. It aids in managing service appointments, handling outage
communications, and supporting sales and billing processes. For example, during a power outage, Vlocity can help coordinate the communication process between the company, field workers, and affected customers.
6. Media and Entertainment: Vlocity helps companies in this industry manage their content lifecycle, personalize customer experiences, and streamline operations. It can help manage contracts, rights, royalties, and content distribution across multiple channels.
Here are five important skills that are crucial for effectively leveraging this powerful tool:
1. Salesforce Fundamentals: Since Vlocity is built on the Salesforce platform, a fundamental understanding of Salesforce basics is critical. This includes knowledge of Salesforce's CRM functionalities, data model, security model, and user interface.
2. Industry-Specific Knowledge: As Salesforce Vlocity provides industry-specific cloud solutions, understanding the particularities, challenges, and workflows of the relevant industry is essential. This industry knowledge will help you better utilize the specific tools that Vlocity provides for sectors such as telecommunications, health, insurance, and others.
3. Vlocity Functionalities: It's important to have a solid grasp of Vlocity's core functionalities, such as its data Raptor for data transformation, Omniscript for creating interactive scripts, and Vlocity cards for interface building. Each of these functionalities serves different purposes within the Vlocity ecosystem and enhances the capabilities of the Salesforce platform.
4. Process Automation: Understanding how to automate business processes using Vlocity tools is another crucial skill. This might include automating sales processes, customer service interactions, or industry-specific workflows.
5. Problem-Solving: As with any technology, things may not always work as expected. Being able to troubleshoot, diagnose, and solve issues is a valuable skill for anyone working with Salesforce Vlocity.
The ease of learning Salesforce Vlocity course stems from its design, extensive resources, community support, and practical, hands-on approach to learning. However, it's essential to remember that successful learning also depends on the learner's dedication, practical application, and continuous learning efforts. As with any other technology, mastering Salesforce Vlocity training requires time, practice, and a commitment to learning.
Multisoft Virtual Academy provides a structured and flexible learning approach to the Salesforce Vlocity Curriculum.
Q1: Who should take this course?
This course will be beneficial to professionals who are currently working with Salesforce and wish to specialize in the Vlocity platform. This includes Salesforce administrators, developers, consultants, project managers, and IT managers.
Q2: What are the prerequisites for this course?
A basic understanding of Salesforce and its architecture would be beneficial before taking this course. Knowledge in programming and database systems could also be useful.
Q3: What will I learn in this course?
You will learn about Salesforce Vlocity, including how to use its various tools and features, understand its industry-specific solutions, and how to integrate it with Salesforce's core platform.
Q4: Do I get a certification at the end of the course?
Multisoft Virtual Academy providers offer a certificate upon course completion.
Q5: Can I take this course online?
Yes, Multisoft Virtual Academy offer online delivery given the rise of remote learning.
|Start Date||End Date||No. of Hrs||Time (IST)||Day|
|No schedule available !|